Shipping & Delivery
Updates concerning COVID-19
We are with everyone around the globe as the community takes action against COVID-19. Apologize for any inconvenience caused as we may experience delays in delivery for both domestic and international shipping.
Domestic Shipping (Hong Kong)
S.F. Express has suspended the to-door delivery service in 7 areas since July 13th 2020, including Choi Hung, Choi Wan, Diamond Hill, Wong Tai Sin, Lok Fu, San Po Kong and Tsz Wan Shan, until further notice. Customers could collect parcels from SF’s service outlets or mobile collection points.
Affected by traffic regulations, international shipments to below countries and regions are suspended until further notice: Mongolia, Cambodia, Myanmar, India, Chile, Pakistan and Brunei.
For any queries, please email firstname.lastname@example.org and our customer service team is here to help.
Once your order is shipped, we estimate you will receive your order within 5-10 business days of its ship date.
We will email you a tracking number and tracking link within one business day after your order is shipped out. You are responsible to track the progress of your order from our doorstep to yours.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages by the logistics, any additional shipping costs are non-refundable.
For parcel enquiries, please email email@example.com within 2 months from the shipped date. Our team will be pleased to provide further information. However, enquiries outside the stated time frame will not be guaranteed.
Shipping Charges, Duties & Taxes
Free Shipping – on orders of USD$150 or more. Please note your order total must reach USD$150 or more after any discounts have been applied.
International Duties & Taxes
Liability of PEPPERTINT