Shipping & Returns
We will email you a tracking number and tracking link within one business day after your order is shipped out. You are responsible to track the progress of your order from our doorstep to yours.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages by the logistics, any additional shipping costs are non-refundable.
For parcel enquiries, please email firstname.lastname@example.org within 2 months from the shipped date. Our team will be pleased to provide further information. However, enquiries outside the stated time frame will not be guaranteed.
Charges, Duties & Taxes
Free Shipping – on orders of USD$100 or more. Please note your order total must reach USD$100 or more after any discounts have been applied.
International Duties & Taxes
Liability of PEPPERTINT
To be eligible for a return, you have to notify us by email at email@example.com and state your order # within the 7 days starting from the day you received the item(s). Your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging.
Can I return a Sale item / gift cards?
Only regular priced items may be refunded, unfortunately sale items and gift cards cannot be refunded nor exchanged.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any items not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
No refund due to loss or stolen packages caused by logistics.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the below address.
To return your product, you should send your product to:
2/F Seaview Commercial Building
21-24 Connaught Road West
Sheung Wan, Hong Kong.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.