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Shipping & Delivery


Updates concerning COVID-19

We are with everyone around the globe as the community takes action against COVID-19. Apologize for any inconvenience caused as we may experience delays in delivery for both domestic and international shipping. 

Domestic Shipping (Hong Kong)

S.F. Express has resumed delivery service in Hong Kong. Customers could also collect parcels from SF’s service outlets or mobile collection points. Please expect 2-3 working days for delivery.

International shipping

Affected by traffic regulations, international shipments to below countries and regions are suspended until further notice: Mongolia, Cambodia, Myanmar, India, Chile, Pakistan and Brunei.

For any queries, please email order@peppertint.com  and our customer service team is here to help.

 

Delivery Time

Hong Kong, Macao, Taiwan & China
We endeavour to dispatch your order within 2 working days by SF Express. You may trace your order via the tracking number which will be sent to you upon your order in 1-2 working days.
International
Most destinations worldwide will be delivered to within 5-10 working days, however remote destinations may take a little longer depending on customs regulations within your country. Unfortunately, PEPPERTINT cannot guarantee these exact shipping windows.
Deliveries are made during normal business hours.

Once your order is shipped, we estimate you will receive your order within 5-10 business days of its ship date.

 

Shipping

We will email you a tracking number and tracking link within one business day after your order is shipped out. You are responsible to track the progress of your order from our doorstep to yours.

After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages by the logistics, any additional shipping costs are non-refundable.

For parcel enquiries, please email order@peppertint.com within 2 months from the shipped date. Our team will be pleased to provide further information. However, enquiries outside the stated time frame will not be guaranteed.

 

Shipping Charges, Duties & Taxes

Domestic - Hong Kong, Macao, Taiwan & China
Free Shipping
 
International
Standard Shipping : USD$9-22

Free Shipping – on orders of USD$100 or more. Please note your order total must reach USD$100 or more after any discounts have been applied.
 

International Duties & Taxes

Our retail prices and shipping charges exclude any local customs duties or taxes/VAT. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. PEPPERTINT encourages customers to source this information prior to purchase. Unfortunately, PEPPERTINT is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.


Customs Declaration

A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in USD.  We are unable to mark any order as a 'gift' as we are a retail company.
 

Liability of PEPPERTINT

Please check all your order details carefully before processing your order. PEPPERTINT will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.
In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorisations on behalf of the recipient designated in your order.

 

 

 
 

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